How to Check for Outages

If you're experiencing issues with Calltide, a service outage might be the cause.

Check the Status Page Visit calltide.app/status for real-time information about the Calltide service. The status page shows:

• Voice Service — Maria answering calls
• SMS — Message delivery
• Dashboard — Account management
• API — Integrations

What Happens During an Outage If there's an outage affecting Maria's voice service, she automatically switches to voicemail mode. Callers can still leave messages, and you'll still get notifications.

Subscribe for Updates On the status page, you can subscribe to status notifications. When issues occur, you'll get email alerts automatically.

Still Having Issues? If the status page shows everything is normal but you're still having problems, contact our support team.

How to Contact Support

When you need help, our support team is here for you.

Email Support support@calltide.app

Send us a detailed message describing your issue. Include your business name and any error messages you've seen. We typically respond within a few hours on business days.

Phone Support (830) 521-7133

Call us during business hours to speak directly with a team member. Have your account information ready.

In-Dashboard Help In your Calltide dashboard, go to the Help section. There's a feedback form where you can describe your issue and get assistance.

Tips for Faster Support

• Include your business name and account email
• Describe the exact issue you're experiencing
• Mention any steps you've already tried
• Include screenshots if relevant