Understanding Your Call Logs

Every call is logged in your dashboard with:

• Date and time — When the call came in
• Duration — How long the call lasted
• Recording — Full audio of the call
• Transcript — Word-for-word record of what was said
• AI summary — Short summary of what happened
• Sentiment — Whether the customer was happy, neutral, or upset
• Lead score — Likelihood they'll become a customer (1-10)

Filter and Search Your Calls

• Filter by date range
• Search by phone number
• Filter by sentiment
• Sort by lead score to prioritize follow-ups