How Maria Answers Your Calls

When someone calls your business number, here's what Maria does:

1. Answers with your greeting — Uses the custom greeting you set up so callers know they reached your business
2. Listens to understand — Maria asks clarifying questions to understand what the caller needs
3. Takes action — Maria books the appointment, answers from your business info, or takes a message
4. Keeps you informed — You get SMS alerts and email notifications

What Maria Can Handle

Book Appointments

• Gets caller's name, phone, service needed, and preferred date/time
• Checks your calendar for availability
• Confirms the booking instantly
• Sends SMS confirmation to customer

Answer Questions

• About your services, pricing, hours, and availability
• Uses the information you've provided in your business profile

Escalate Emergencies

• Recognizes urgent situations (burst pipes, no electricity, etc.)
• Sends you immediate SMS alert
• Can transfer the call to you if needed

Take Messages

• Takes detailed information when she's not confident about the answer
• Notifies you immediately via SMS and email