Maria is your AI receptionist, and like any team member, she works better when you set her up for success.
Maria needs to know everything about your business:
Think about the questions customers ask most often. Add these to your FAQ section in the dashboard. When customers ask, Maria already knows your answer.
Maria books appointments based on your available time. If your calendar is outdated, she'll book appointments you can't keep. Update it regularly and mark days off, lunch breaks, and admin time.
Spend 15 minutes reviewing Maria's call summaries. Look for patterns and use these insights to improve your profile and FAQ.
Maria's greeting can change with the seasons. During winter, mention your holiday hours or emergency availability. In spring, highlight seasonal services like yard cleanup.
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