How Maria Handles Bilingual Callers

One of Maria's best features is her ability to handle calls in both English and Spanish—automatically. You don't need to do anything special to set it up.

How Language Detection Works

When a customer calls, Maria listens to the first few seconds of their speech and automatically detects whether they're speaking English or Spanish. Then she responds in that same language for the rest of the call.

It's seamless and happens in real-time. The caller never has to repeat themselves or ask for a Spanish-speaking receptionist.

What If a Caller Switches Languages?

If a customer starts in English and then switches to Spanish mid-call (or vice versa), Maria switches languages too. She's fluent in both and makes the transition naturally.

This is especially helpful for bilingual customers who mix languages in a single conversation.

Checking Language in Your Records

When you review your call logs in the dashboard, you'll see the detected language for each call. Call transcripts are always in the original language the caller used.